F.A.Q. - thekalamazoopoocrew.com

thekalamazoopoocrew.com

Are you a franchise?
No. We do not have to pay a high franchise fee which is how we are able to offer such low prices. We are a Michigan based company with local employees. We circulate all profits right back into your community.

Does my dog waste really need to be picked up?
Absolutely. Contrary to popular belief, dog waste is NOT good fertilizer. Besides causing an unsightly yard, dog waste is dangerous to you, your kids, your guests, and your pets. It also kills your green grass the longer it sits.

Do you sanitize tools between yards?
Our Pooper Scoopers do a thorough cleaning of our tools after each yard to prevent bacteria from spreading form yard to yard. We use a parvocidal disinfectant, NOT BLEACH, to clean our tools. Dog Waste carries parasites such as Hook and Round Worm which can be potentially dangerous for you and your pets.

How often does our company come out?
Most of our customers prefer once a week service. We also scoop twice a week, as well as every other week. One time service is also available. (Three times per week may be available, depending on your location.) Please note that we will clean your yard on your service day, but we can not guarantee the same time every visit. Our schedules and routes are constantly changing.

What happens if the weather is bad?
We work in just about any weather conditions. We will not work in blizzards, lightning, or severe thunderstorms. You do get charged, as we will try to make up the missed work that same week. If we can not make up the work that week, we will pick up the extra poop on your next visit.

What about winter?
Yes, we scoop dog poop in the winter and all year round. Michigan has a high freeze thaw frequency. Scooping in the winter will prevent your dog’s paws from bringing it into your home as well as out of the snow man your kids want to build. On rare occasions snow may postpone service temporarily, but dogs keep doing their thing all year long, and so do our pooper scoopers.

What about the Holidays?
We want you to be completely satisfied, so we do work most of the holidays. We are one of the only Poop Scooping Services that offer holiday service. We do not work on the following holidays: Thanksgiving Day / Christmas Day. You do get charged, as we make up the work on your next visit.

Should I unlock my gate?
Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day. You may provide us with a key to the lock if that will be convenient for you.

Can we work with the dog in the yard?
Absolutely! We are dog lovers! If your dogs are friendly, and will allow strangers in your yard, then yes we can work with your dogs in your yard. If your dogs are aggressive or vicious we can not work with them in your yard. They will have to be out of the yard while we are cleaning it.

What if I want to skip a day, or go on vacation?
Please call us in advance, so we do not come to your property. You will not be charged if we have prior notice. You do get charged if you do not notify us and we come to your property.

Do I have to sign a contract?
We can start and stop service over the phone, so we have no contracts to sign regarding service. We may have an agreement for you to sign regarding aggressive and vicious dogs. You will be asked to sign an agreement, allowing us to enter your yard with your knowledge that you are responsible should your dog(s) attack us or hurt us.

When do I pay?
We bill by the month. For a first time visit with accumulation, or a one time visit, payment is due once we have completed clean-up that day. For those with regular service, we will e-mail an invoice on the first of the month. Payment is due by the 15th of the following month. Late fee $10.00 Returned check fee $30.00

How can I pay?
We accept checks, Paypal and credit cards.

Do you have a referral program?
Have you ever thought, "What if I could only turn my dog's poop into money?" Well now you can with The Kalamazoo Poo Crew's $5 bonus referral program.
Here's how it works. For every referral you send to The Kalamazoo Poo Crew we will credit your bill $5 every month as long as both you and your referral remain customers.
What happens when I refer enough people to bring my monthly bill to $0? Let's say your monthly bill is $40 and you refer 10 people. $5 for 10 referrals equals $50 a month. Therefore, not only would you receive free pooper scooper services but you would also receive a $10 check monthly for as long as you and all 10 referrals remain customers!